Transforming public services to deliver at lower cost

A survey of senior public servants.

It has been obvious since long before the election that - whoever was in power - we face an era of prolonged cuts in budgets for most public sector bodies. Even those in sectors, such as health, who are sheltered from the worst of the cold wind blowing through the public sector, will feel a chill as budgets fail to rise in line with demand for services.

The scale of the challenge and need to produce increased savings every year for the best part of a decade mean that trimming the fat around the edges of the public sector is not going to deliver. Public service will have to choose between delivering an incrementally worse service to increasingly annoyed citizens or transforming those services to deliver long term improvements at lower cost.Capgemini has spoken to 130 senior people in the public sector to understand their perspective on the coming cuts and where they think the challenge will lie. We interviewed 40 senior public servants across local and central government, held detailed conversations with key thinkers outside government and a seminar with 90 leaders from across the healthcare sector to gather their perspectives.It has been obvious since long before the election that - whoever was in power - we face an era of prolonged cuts in budgets for most public sector bodies. Even those in sectors, such as health, who are sheltered from the worst of the cold wind blowing through the public sector, will feel a chill as budgets fail to rise in line with demand for services...