MIT Center for Digital Business - Capgemini Consulting findings on how companies are succeeding with digital transformations.
Digital transformation is a multifaceted undertaking. However, there are a few emerging patterns. Executives are digitally transforming three key areas of the firm’s value proposition: customer experience, operational processes and business models. “What is digital transformation?” The answer to this core question can be found in the figure below. It shows nine digital building blocks where companies invest, deploy technologies and resources, and change their organizations in the quest for digital transformation.