Sector Insights

Tesla Motors: A Silicon Valley Version of the Automotive Business Model

 

>> Digital Customer Experience

Disney: Making Magic Through Digital Innovation

Point of View

Over the past few years, Disney has been investing heavily in digital technologies across its theme parks, studio entertainment, read our research note on Disney, a digital master.

 

>> Digital Customer Experience

Taking the Digital Pulse: Why Healthcare Providers Need an Urgent Digital Check-Up

Point of View

Are the industry and the current healthcare delivery model adapting to changing consumer needs rapidly enough? Read our paper to know the results of our global digital readiness survey of major healthcare players.

 

>> Digital Customer Experience


Big Data Alchemy: How can Banks Maximize the Value of their Customer Data?

Point of View

 

Big Data Alchemy: How can Banks Maximize the Value of their Customer Data?

 

 

>> Digital Customer Experience


So Near Yet So Far: Why Utilities Need to Re-Energize Their Digital Customer Experience

Point of View

 

Utilities companies are facing growing customer dissatisfaction. Customer satisfaction levels in Britain dropped from 78% in 2012 to 55% in 2013

 

 

>> Financial Services


Backing up the Digital Front: Digitizing the Banking Back Office

Point Of View

Getting closer to always-more-connected consumers.

 

>> Consumer Products & Retail


Nike: From Separate Digital Initiatives to Firm-Level Transformation

Case Study

 

Getting closer to always-more-connected consumers.

>> Manufacturing


Operational Excellence through Digital: Manufacturing

Point of View

 

Digital tools can help manufacturing companies cut costs by 30%.

 

 

 

 

 

 

>> Consumer Products & Retail


Starbucks: Taking the "Starbucks Experience" Digital

Case Study

 

Starbucks' recipe for Digital Transformation success.

 

 

 

>> Public


Digital – Blue Skies or a Perfect Storm for the Taxman?

Point of view

 

Our take on the impact of digital technologies on tax and welfare fraud. Digital technologies are chipping away at traditional tax and welfare fraud. However, digital is also sowing the seeds for new frauds.

 

 

>> Public


Martha Lane Fox, Digital Champion

Leadership Interview

 

Martha Lane Fox on mobilizing digital citizens and how governments can use digital technologies to deliver public services more effectively.

 

>> Consumer Products & Retail


From Clicks to Bricks: Driving Footfall In-store Through Digital Innovation

Point of view

Digital tools drive additional in-store revenues.