Lean Management Applied to IT

| Point of View

Sustainable performance improvement for IT organizations.

Lean Management increases the value delivered to the client – and hence client satisfaction – while improving operational efficiency. This is achieved through systematic, continuous elimination of the sources of productivity loss: waste, variability and inflexibility.

Lean differs from other approaches in that it looks at how things really work on the ground. It’s about challenging accepted truths and promoting teamwork by listening to employees’ difficulties and irritations (the “stones in their shoes” as one leading CFO recently described them), and developing new standards in performance management.

Lean is a new mindset that mobilizes and aligns everyone towards 1 objective: continuous, relentless, shared improvement. In short, Lean is about much more than processes – it’s a highly effective vehicle for transforming an organization from within.