Leadership Insights

Surviving and Thriving in an Age of Digital Disruption: An Interview

Leadership Interview

Putting Digital at the Heart of Europe

An interview with Tim O’Reilly Founder and CEO of O’Reilly Media to understand more about the latest wave of digital disruptions and how companies can and should react.

 
Anand Agarwal

Nissan: Steering a Path to the Digital Customer
 

Leadership Interview

Andy Palmer,Chief Planning Officer and Member of the Executive Committee of Nissan Motor Co., Ltd to understand Nissan’s view on the digital customer and how it affects traditional marketing. Andy also handles Global Marketing Communications for Nissan.

  Anand Agarwal

Zappos: The Digital Age Benchmark on Customer Service

Leadership Interview

Darrin Shamo,Director of Direct and Online Marketing at Zappos to understand more about their approach towards customer service.

  Anand Agarwal

When Amazon Meets Facebook: Social Shopping with a Twist

Leadership Interview

Nathalie Gaveau, Founder and CEO of Shopcade,to understand how Shopcade is revolutionizing mobile customer experience through personalization and social.

 
David Reis

Where Digital Meets Physical: Mercedes-Benz and the Seamless Customer Experience

Leadership Interview

Ola Källenius,Member of the Divisional Board Mercedes-Benz Cars, responsible for Marketing & Sales to understand the company’s approach to customer experience in the wake of digital disruptions.

  Anand Agarwal

Remixing the Customer Experience for a Digital World
 

Leadership Interview

Renée Gosline,Assistant Professor MIT Sloan School of Management to understand the impact of technological shifts on customer experience and how organizations can connect with customers in a digital world.

  Rob Tarkoff

Lithium Technologies: RIP for Traditional CRM as the New World of C2C Kicks in
 

Leadership Interview

Rob Tarkoff, President and CEO, Lithium Technologies on how Lithium Technologies helps organizations transform the way they manage customer engagement and brand management through consumer-to-consumer interaction and online social communities.

 
David Reis

Putting Digital at the Heart of Europe
 
 

Leadership Interview

Neelie Kroes, Vice President of the European Commission, on to understand how companies in Europe have approached digitization and some of the key initiatives that the European Commission is taking to drive the digital agenda.

  Dr. Bernard Vrijens

Digital Leadership: An Interview with Bernard Vrijens, Chief Science Officer, MWV Healthcare

Leadership Interview

Dr. Bernard Vrijens, Chief Science Officer, MWV Healthcare on how digital technologies can help improve patient adherence

  Anand Agarwal

Global Brain Power: edX and the Transformation of Learning through Big Data
 

Leadership Interview

Anant Agarwal,President of edX,on on understanding edX’s objectives and activities as well as the future of education.

 
David Reis

The Third Dimension: The Implications of 3D Printing for Manufacturing and the Wider Economy
 

Leadership Interview

David Reis CEO of Stratasys, on understanding the possible implications of 3D printing for the manufacturing industry and on to the wider economy.

  Erik and Andrew

The Second Machine Age: An Industrial Revolution Powered by Digital Technologies
 

Leadership Interview

Erik Brynjolfsson and Andrew McAfee from MIT Center for Digital Business on understanding their thinking on digital technologies, how they are likely to evolve, and what this means for individuals, society and organizations.

  Mike Hainey

An End to Data Poverty: How HMRC’s Big Data Solution is Helping Transform the UK’s Tax System

Leadership Interview

Mike Hainey, Head of Data Analytics at HMRC, on understanding how a public sector department can benefit from big data.

 
Per-Vegard-Nerseth

Rise of the Automatons: ABB and the Evolution of Robotics

Leadership Interview

Dr. Per-Vegard Nerseth Group Vice-President and Head of Robotics at ABB on understanding more about robotics, their evolution and impact on operations.

  Putting-Analytics-in-the-Driver's-Seat

Putting-Analytics-in-the-Driver's-Seat
 

Leadership Interview

Jack Levis – Director of Process Management at UPS on how UPS has been at the forefront of deploying advanced analytics in optimizing its operations.

 

The DNA of Digital Leaders
 
 

Video

Common patterns for how successful leaders and companies are building a significant digital advantage over their competitors.

 

Zurich: "The Department of YES" or the Evolving Role of a CIO

Leadership Interview

Markus Nordlin, the CIO of Zurich Insurance, on the evolving role of a CIO in the context of a digital transformation.

 

L'Oreal Talks Digital Leadership
 

Leadership Interview

Marc Menesguen – Chief Marketing Officer, L'Oreal Group – on how the digital revolution has impacted the organization and strategy of the global beauty products leader.

 

Allianz: Creating a Digital DNA
 

Leadership Interview

Joe Gross, Head of Group Market Management at Allianz, on why organizations should make digital part of their DNA.

 

An interview with Angela Ahrendts
 
 

Leadership Interview

An interview with Angela Ahrendts, CEO of Burberry

 

Hailo: Digitally Disrupting a Traditional Market
 
 

Leadership Interview

An interview with Ron Zeghibe, Co-Founder and Executive Chairman of Hailo

 

An interview with Jeremy Rifkin, President of the Foundation on Economic Trends

Leadership Interview

Jeremy Rifkin, explains how the merging of digital communications and sustainable energy will guarantee the world's long-term energy security, galvanizing the economy at the same time.

 

An interview with Manish Choksi, Head of Strategy and Chief Information Officer of Asian Paints
 

 
 

Leadership Interview

Manish Choksi, explains how the digital revolution has transformed the company’s operations, and how he views the digital challenges as the company sets out on its ambition to become one of the top five global companies in the sector.

 

An interview with Martha Lane Fox, UK Digital Champion
 
 
 
 

Leadership Interview

An interview with Martha Lane Fox, UK Digital Champion

 

An interview with Kristin Peck, EVP WW Business Development & Innovation, Pfizer and John Young, President & General Manager Primary Care, Pfizer

Leadership Interview

An interview with Kristin Peck, EVP WW Business Development & Innovation, Pfizer and John Young, President & General Manager Primary Care, Pfizer

 

An interview with Kamal Bherwani

Leadership Interview

An interview with Kamal Bherwani

 

 

 

 

 

 

 

Key resources