Tax & Welfare

In today’s economy, striking a balance between providing client-focused services and operating at a lower cost is a significant challenge. Capgemini Consulting works with welfare and tax agencies globally to reduce administrative costs while improving organizational effectiveness.

Our Expertise and Unique Approach

Capgemini Consulting has over 20 years’ experience working with welfare and tax agencies across Europe to transform services and make them more effective. At both the national and local level, we understand the sector and have developed solutions to specific challenges facing welfare and tax organizations:

  • Cost reduction: creating and implementing more effective and lower cost front- and back-office solutions
  • Customer satisfaction: higher quality services through improved operational processes
  • Welfare strategy: supporting government in strategic welfare policy development
  • Welfare to work: enabling governments to develop systems that help citizens into work quickly, efficiently and sustainably
  • Fraud reduction: meeting a critical welfare and revenue challenge through process improvement and optimization
  • Closing the tax gap: ensuring the expected revenue is received in the tight fiscal environment

Track Record and Value Delivery

Key examples of our tax and welfare work include:

  • Advising senior tax directors in Europe
  • Acting as the key transformational change partner for the UK Department for Work and Pensions
  • Supporting pre and post mergers of welfare agencies in France
  • Producing the definitive benchmark of tax services globally
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