In recent years, the pressures of local public services have increased as citizens have come to expect higher standards and more personalized service, while demographic change has increased underlying demand. Yet fiscal envelopes are increasingly constrained.
Education in particular has become increasingly important in providing a competitive edge for individuals, regions and the nation as a whole in the global market.
Capgemini Consulting works in partnership with local public sector organizations and educators to deliver citizen-centric services while increasing productivity and reducing costs.
Our Expertise and Unique Approach
Capgemini Consulting works with clients to implement new, often cross-agency delivery models locally that greatly enhance the customer experience whilst also reducing costs.
- Education: supporting education organizations at all levels of government and stages of learning to implement policy and improve performance
- Local Public Services: we support public sector organizations to undergo customer-centric service transformation; develop service architecture; and implement shared commissioning and provisioning across multiple agencies. We also have a strong track record of procurement transformation.
Track Record and Value Delivery
Key examples of our education and local public services projects include:
- Supporting the Department of Education and Qualifications Authority in England to implement qualification policies for 14-19 year-olds
- Supporting the UK Government to define and implement major machinery of government changes in the education sector
- Designing, building and running the apprenticeship matching services in the UK
- Producing and delivering a business case for efficiencies across all departments at Gloucestershire County Council, that eliminated waste and bureaucracy, and increased focused on customer service
- We have also worked with several other local UK public sector organizations; Stockholm City Council; the cities of Paris, Amsterdam, and Shanghai, and Councils On-line in Australia.