Public Sector

The public sector is undergoing unprecedented transformation, driven by the combination of fiscal constraints and public demand for excellent services. Organizations that once operated independently must collaborate to improve services for citizens and business customers while unleashing public sector productivity.

Richard Kershaw,
Public Sector
Capgemini Consulting Global.

Capgemini Consulting works in partnership with public sector organizations to deliver citizen-centric services while increasing productivity and reducing costs.
 

Our Expertise and Unique Approach

We believe with that the most effective approaches to reforming public services begin with the citizen. We enable clients to develop a deep understanding of the citizen experience and help them to deliver services that are tailored to meet the needs of individuals.  Rather than these tailored services being more expensive, we find that we can help clients to deliver services more cheaply, as precisely targeted services better meet the needs of citizens and can therefore be delivered more efficiently.

Resources are always limited and achieving value for money is a critical issue for all governments. We deliver operational excellence and continuous improvement, unlocking productivity for our clients and freeing up staff, particularly at the front-line.  We are able to leverage new technologies to break through constraints and we bring real pace to our clients’ transformations.  We have many years of experience of working with the top tiers of government to remove costs and we are well practiced in the art of removing obstacles to cost reduction.  In short, we make delivery happen.

Too often the public sector finds it difficult to learn from the best examples from governments around the world. Our global scale and breadth means that we are able to bring international insights to our clients.  Capgemini Consulting has more than 900 dedicated public sector consultants in 20 countries, and over 2,500 consultants in our global network. We work across the public sector in national, regional, and local government agencies. Our key areas of expertise include:

  • Healthcare
  • Tax and Welfare
  • Public Security
  • Education and Local Public Services

Track Record and Value Delivery

Capgemini Consulting has a proven track record of helping government organizations address fiscal challenges while improving public services. Some of our largest public sector projects include collaborations with the European Commission, the French Ministry of the Economy, Finance and Industry, the Department of Work and Pensions (DWP) and the Department of Education in the UK, The Dutch Ministry of Justice, the Swedish Tax Agency (Skatteverket), and numerous hospitals across Europe.

Key resources

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