Capgemini thought leaders will be sharing their expertise, project experiences and assets around key digital themes: going Digital to increase customer satisfaction and grow revenues, deploying efficiently NFV, improving Customer Experience with Capgemini Customer Interaction Services, monetizing the Internet of Things opportunity…through predictive demos & proofs of concept showcasing the changes in the coming years, our experts will help Telecom operators to find new ways to create a competitive advantage in the digital era.
Going digital to increase customer satisfaction and grow revenues
Capgemini Consulting consumer survey conducted in 2016 shows a majority of customers claim that Digital is their preferred channel for interaction, consider their operators are not fulfilling their expectations and would consider switching to a pure Digital player providing a best in class Digital experience. The survey also shows that operators which have successfully switched to Digital enjoy highest NPS in their respective markets. Capgemini will present its Fast Digital offer designed to help operators launch full end2end disruptive Digital operations in a matter of months, as well as concrete references.
Network Function Virtualization transformation (NFV)
The telecom industry is facing the biggest disruption, leading to a revolution in the hundred plus year old industry. Telecom networks are migrating from traditional hardware centric deployments to the software running in the cloud. Service agility, operational flexibility and cost optimization are the three key drivers which form the backbone to network virtualization. But how to tackle this massive transformation? Which technologies to select? What impact on operator core processes? What does it mean in terms of skills? What are the priorities? What is the Business Case?
As an example, Capgemini will present how a full MVNO could be deployed very quickly.
Improve Customer Experience with Capgemini Customer Interaction Services
Capgemini is proud to introduce its Customer Interactions platform allowing operators to quickly analyze and benchmark their actual performances on their different channels as well as cross-channels. In a few weeks, operators will have a full view on actions they need to launch to improve their customer satisfaction as well as reduce their channels costs. This very innovative offer leverages the power of analytics combined with a deep benchmark of peers. Our experts will demonstrate our cloud platform and drive through concrete cases.
How to monetize the Internet of Things opportunity?
While Telco have their own critical parts of the infrastructure in place to help enable innovative services in IoT, and strong brands, the competition will still be fierce. Telcos will need to find ways to monetize services in the face of competition from established over-the-top (OTT) service providers with strong consumer connections, as well as a host of new players wanting a slice of the IoT pie. Capgemini experts will show a wide number of use cases in a very large number of sectors and share their vision on roles operators could play.