Digital Leadership: An interview with Markus Nordlin, CIO of Zurich Insurance

The Evolving Role of the CIO

Capgemini Consulting: What have been your key focus areas over the past few years?

Markus Nordlin: At Zurich, our strategy has focused on leveraging our global presence to drive efficiency and expense reduction. In my role as a CIO, I help to simplify and improve our processes and systems thereby supporting our strategy. In support of these goals, Zurich’s IT organization has focused extensively on IT infrastructure sourcing over the past few years. This has helped to free up resources, which can be reinvested to achieve another key pillar of our business strategy — improved customer focus through digital transformation...