Digital Leadership: An interview with Joe Gross, Head of Group Market Management at Allianz

Digitalization at Allianz

Capgemini Consulting: Last year you declared that digitalization would become part of Allianz’s DNA. What has been the driving force behind Allianz’s move to digitalization?

 
Joe Gross: We look at digitalization as a huge opportunity for Allianz. In terms of what has gotten us on our digital journey, I think it is the new customer trends that have set things in motion. In our digital world, consumers expect us to be available whenever they need our services – that’s 24/7 anywhere in the world. They want convenience and the same high-quality technical standard as from other digital suppliers. Allianz needs to provide all of this. Digital is actually a tremendous opportunity to transform the customer experience...

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