Gartner has just launched an interesting book on putting digital at the core of business leadership: "Digital To The Core: Remastering Leadership For Your Industry, Your Enterprise, and Yourself".
Much has been written about the need for Communications Service Providers (CSPs) to undergo Digital Transformation in the face of greater competition, and demands from customers for more flexible, always-on services. But when it comes down to it, what do CSPs really want in terms of how to bridge the gap between traditional telecoms services and digital?
Our telco clients are telling us that they want to reinforce their digital channels, improve the customer experience, and simplify their business models. The need to transform is clear, but they are also saying that currently it takes too long to do this, that it is too risky, expensive and disruptive.
Telcos know that to compete with agile over-the-top service providers they need to deliver a more user-centric experience, simplifying their offerings and providing omnichannel services based around social, community-based communication. But they also want to keep control of their operating costs, as well as reduce total cost of ownership and the time to take services to market.
The bottom line: Those organizations able to digitize customer experience, simplify and harmonize business processes, and optimize operations will be best placed to gain competitive advantage.
But it doesn’t need to be a costly and slow process, and you don’t need to scrap years of investment. More and more organizations are considering a hybrid IT approach to their digital transformation, mixing old with new and adopting flexible deployment options—on-premises, cloud and hybrid. What if, for example, you could go to market in half the time using prebuilt libraries of telco offerings, and leveraging the cloud to lower costs?
Well now you can. Capgemini’s FAST Digital Telco is a cloud-based, end-to-end global offering to help CSPs facilitate and accelerate digital transformation. It takes a disruptive approach to transformation, shifting the focus from technology to business.
The new offering is built on Oracle Communications’ Rapid Offer Design and Order Delivery (RODOD) platform. This flexible and cost-efficient “as-a-service” solution helps CSPs to rapidly develop and deliver digital services and provide a first-class customer experience, with “go-live” services available in six to nine months.
Come and see the team at Oracle OpenWorld, Booth 911 Hall One, to find out how we can help you to facilitate and accelerate your digital transformation. “Simplifying Telco Operating Models using Oracle Communications RODOD on a Hybrid Cloud”, Wednesday, October 28, 2.00 - 2.45 pm.
For more information: https://www.capgemini.com/events/oracle-openworld-2015