Customer Experience

Capgemini Consulting Customer Experience Blog

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

All posts for July 2013

  1. Loyalty Disrupted

    Digital disruption impacts almost every business model, albeit at different rates. For instance media industries, such as music, television and books, have seen significant structural changes. The results for consumers have been greater freedom of...

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  2. Digital Stickiness

    Digitization of products and services and the proper management of data creates customer loyalty (or at least stickiness) It seems that everyday, -new versions of traditional devices are emerging that are integrating digital intelligence and...

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