Customer Experience

Capgemini Consulting Customer Experience Blog

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

All posts for November 2012

  1. Disruption, old models and exploration

    I’m reading a lot of blogs, whitepapers and articles about the ‘age of digital disruption’ at the moment.Disruption as a negative force, signalling some kind of necessary shift away from what has come before it: old business models becoming...

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  2. Global MSS Blog: From Barack Obama Tweeting to Mitt Romney’s YouTube Channel, Social Media Has Dominated the Presidential Campaign for 2012. And Businesses Should Pay Close Attention.

    Jason Cross, a Consultant in our US  Marketing, Sales and Service practice explores the evolving use of social media by both the Democratic and Republican Presidential Campaigns, and presents valuable business insights that translate from...

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