Customer Experience

Capgemini Consulting Customer Experience Blog

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

All posts for March 2012

  1. Why consumers expect you to be on the right screen with the right context at the right touchpoint to deliver a meaningful experience

    Mobile devices (both tablets and smartphones)have rapidly become the center of what we call the omnichannel customer experience. These devices run millions of apps for us, but how should companies handle apps in order to deliver what today’s...

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