Customer Experience

Capgemini Consulting Customer Experience Blog

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

All posts for May 2011

  1. Building customer trust in the face of digital risk

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    As we see a shift towards greater digital relationships between customers and organisations, the risks associated with customer relationships are changing and no risk is more front-of-mind at the current time than data security.  Sony recently lost...

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