Customer Experience

Capgemini Consulting Customer Experience Blog

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

All posts for April 2010

  1. What impression do you leave?

    Mat Sloan, a consultant from the UK MSS practice, writes about key things to think about when designing or improving online customer experience. The latest figures from the IMRG Capgemini e-Retail Sales Index show that an estimated £4.1 billion was...

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  2. Road to nowhere

    Categories :

    Calum Mackenzie writes about a practical approach to customer journey mapping. Have you ever had an experience with a company which felt a little bit muddled and haphazard? Did you reach the end and feel unsure exactly how the previous events had...

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