Customer Experience

Capgemini Consulting Customer Experience Blog

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

All posts for February 2010

  1. How bad can things be?

    It is happening right now. As you read this blog, customers are experiencing companies. If you’re reading this in a coffee shop, you are experiencing a service. If you’re reading this on your phone, you are experiencing a product. These...

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