Customer Experience

Capgemini Consulting Customer Experience Blog

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

All posts for January 2010

  1. Why Chrome OS (and Google phones) could fail

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    Guest blogger Rick Mans of Capgemini Netherlands writes why lack of customer service may be the reason for Google’s failure. Google is a great company or as they state it: "we are not evil". However not being evil isn't enough in the current...

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  2. Engaging the customer in less than 160 words

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    “Hello! Welcome to Mumbai. The UK embassy can be reached at +91xxx . For any assistance call +91xxx. Happy to help.” This is the text message from Vodafone that I was greeted with when I switched on my UK mobile phone while stepping off a plane...

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