Customer Experience

Capgemini Consulting Customer Experience Blog

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

All posts for September 2009

  1. Outsourcing the Customer Experience

    We’ve all been there – spending what seems like hours on the phone to someone in an offshore call centre spelling out your name S-L-O-W-L-Y. The frustrations associated with this have become a household joke and even TV comedies. In these...

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