Customer Experience

Capgemini Consulting Customer Experience Blog

Opinions expressed on this blog reflect the writer’s views and not the position of the Capgemini Group

All posts for July 2009

  1. Is Disruption the same as Innovation?

    We are increasingly seeing innovation becoming part of the CxO growth agenda and Capgemini is a recognised leader in this area. So it is understandable that I got a bit of grief for using the term ‘Disruption’ instead of ‘Innovation’ in my...

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  2. Disruption works both ways

    The advent of the ‘conversation economy’ has seen the rise of clutter in media, products, channels etc. Unfortunately, such clutter can drown away efforts by companies and customers to connect with each other. Finding a way to cut through this...

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