IT Performance

CIOs and their organizations are at the center of conflicting forces: pressure on IT costs, acceleration of business transformation, IT consumerization, stronger service levels (7/24) and remarkable technological innovation.

At the same time new delivery models based on resources “as a service” offer alternatives to the traditional “make or buy” sourcing strategy which IT departments have recently learned to master.

CIOs now have to develop and implement IT operating models and sourcing strategies that allow them to meet these challenges.

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Our Expertise and Unique Approach

Capgemini has expertise in the design and implementation of IT operating models while taking into account three types of objectives:

Business Innovation through the use of emerging technologies
Industrialization and simplification of the existing IT landscape
Globalization of the corporation operations

We specifically help clients from all industries with:

IT Shared Service Centers and Center Of Excellence
Sourcing Strategy
Agile development
Lean methodology to bring continuous improvements in service delivery quality and costs
Technology innovation
Services catalog to manage the whole IT services lifecycle from business demand to invoicing
Competencies management to develop and sustain critical skills
IT governance

Track Record and Value Delivery

Capgemini Consulting has supported leading global corporations and organizations from both the industrial and service sectors to reposition their IT operating models. We assist you in the design and implementation of part or all of the desired transformation.

To leverage the best organizational practices throughout the world, we have developed an IT maturity model through which our clients can quickly identify their transformation objectives.

Capgemini Consulting also brings to CIOs a unique combination of insights to IT operating model definition and the ability to implement organizational change globally.